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After the customer completes the checkout process on the Global-e checkout page, the order data, including the customer’s data, is placed on the merchant’s platform via a dedicated API call. While generated by Global-e, this order contains all the relevant customer attributes, thereby enabling the merchant to process the order using existing business processes, including stock-holding procedures, order fulfilment, customer service, and more. Order placement is implemented as a two-step process:
  • The order is first placed in “Pending” status.
  • Once Global-e’s verification processes are completed, a second call is made to confirm the order and indicate that it can now be pushed to fulfilment (“processing” status).