How can I ship back-ordered products (for example, customised or personalized items)?
Bespoke products are supported. However,- You will have to consolidate the order and ship in-stock items together with the bespoke items.
- You need to inform your customers about the consolidation and that the order will only be shipped once all items are ready. You can advertise a disclaimer on your website such as: If your order consists of a mix of pre-ordered and in-stock items, your order will be dispatched in one shipment and this includes next-day orders. Any next-day orders with pre-ordered items will be dispatched once the stock has been delivered to our warehouse.