> ## Documentation Index
> Fetch the complete documentation index at: https://pro-docs.bglobale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is a Split Order?

A split order is an order for which some items can be shipped at different times.

Order items are shipped at different times when:

* Some items do not currently exist in your warehouse (pre-order, item is out of stock, and item was ordered as a backorder)

  – or –
* It takes additional time to prepare items per customer requirements (such as tailor-made shoes, engraving on jewellery, and more).In such cases, these items are shipped to the customer at a later stage, while the rest of the order’s items are shipped immediately; hence the order is split.

  You can learn more by visiting the link to the [Fulfilment Video Tutorial (2 parts)](/process-orders#fulfilment--video---2-parts--218753) (part 2) and [Fulfilment Overview](/document/preview/31395#UUID-37584518-ee6d-caac-1ed3-95193f4b05e4).Fulfilment Overview