> ## Documentation Index
> Fetch the complete documentation index at: https://pro-docs.bglobale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tracking Portal

## Overview

The Tracking Portal allows customers to track their shipments by entering the **Global-e Order ID** or the**Merchant Order ID** and the **email address** used to place the order. The merchant can request that Global-e sets the Tracking Portal to show a branded merchant logo to your customers

The order and shipping confirmation emails you received from Global-e include the Order ID. The Global‑e Order ID or the Merchant Order ID. The email address you used to place the order.

The Tracking Portal supports English only.