> ## Documentation Index
> Fetch the complete documentation index at: https://pro-docs.bglobale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds

Global‑e supports [Returns and Refunds](/refunds-39855) through the Global‑e Merchant Portal. Use the Merchant Portal Refunds feature for orders that have already been dispatched to the customer. To cancel a settlement or a refund of stock items, you must amend the order before the or*der can be processed on the Global-e Merchant Portal and shipped to the customer. (See*[Managing Order Details](/managing-orders#managing-order-details) > General > Amending Order Products.) Merchants can also use the CreateOrderRefund API to automate refunds.

Refunds are composed of the following elements:

* Product amount
* Shipping costs
* Duties & Taxes on the outbound transaction
* Service Gesture, an order level refund amount

When a return is triggered, the order fulfillment stops.

Merchants can apply the following use cases:

* Full Refund
* Partial Refund
* Refund an amount
* Refund with a reason