> ## Documentation Index
> Fetch the complete documentation index at: https://pro-docs.bglobale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds

<Note>
  **For details about refunding an order in Shopify, refer to the Shopify Native Refund section.**
</Note>

## Overview

Users with Merchant CS Admin permissions can create refunds.

<Warning>
  Use the Refunds feature for orders that have already been dispatched to the customer.

  To cancel a settlement or a refund of stock items, amend the order before the order can be processed on the Global-e Merchant Portal and shipped to the customer. See [Amending Order Products](/managing-orders#UUID-17a129ad-6d59-f776-d86b-c237f036817a_N1730993986492).
</Warning>

Global‑e monitors and rectifies all refunds that failed or are in pending status.