> ## Documentation Index
> Fetch the complete documentation index at: https://pro-docs.bglobale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Payments

The Shopify Payments feature is a quick search tool that lets you quickly locate specific payment transactions by searching with identifiers such as:

* **Checkout ID** — The unique ID associated with a Shopify checkout session.
* **Payment Attempt** — Used to search for individual attempts of processing a payment.
* **PSP Reference** — The reference number provided by the Payment Service Provider (PSP).

This helps support teams, finance, or operations quickly track down and review the status/details of a payment without needing to go through the full **Advanced Search** filters.

The following figure shows the Shopify Payments results screen:

<Frame>
  <img src="https://mintcdn.com/globale-pro/y93-IIIj3CQONbcg/images/uuid-e1579aa9-1024-2995-0904-d789fb7e0645.png?fit=max&auto=format&n=y93-IIIj3CQONbcg&q=85&s=3b883eece3e3ff0513878acdf8108c05" width="1280" height="293" data-path="images/uuid-e1579aa9-1024-2995-0904-d789fb7e0645.png" />
</Frame>

The following table describes the Shopify Payments results elements:

| No. | Element          | Description                                                        |
| --- | ---------------- | ------------------------------------------------------------------ |
| 1   | Expand All       | Lets you expand all search results simultaneously.                 |
| 2   | Collapse All     | Lets you collapse all search results simultaneously.               |
| 3   | Columns Selector | Lets you select which columns to show in the search results table. |
| 4   | Refund           | Lets you issue a refund.                                           |
| 5   | Search result    | Lets you see basic information related to the searched item.       |

## Accessing Shopify Payments

1. Navigate to Payments > Shopify Payments from the top menu.
2. Do one of the following:

   * Run a quick search
   * [Run an advanced search](/payments--shopify-payments-#running-an-advanced-search)

## Running a Quick Search

1. Select one of the following:

   * Checkout ID
   * Payment Attempt
   * PSP Reference

   You can find the values for the search parameters above here:

   * **Checkout ID** - *Orders > Logs > Technical Logs (Checkoutid)*
   * **Payment attempt** - Shopify Payment search results table (Payment Attempt GUID)
   * **PSP reference** - *Orders > Payments & FX > PSP Reference*
2. Based on your selection in *Step 1*, insert a search parameter and click **Search**.

   The search results table is displayed:

   <Frame>
     <img src="https://mintcdn.com/globale-pro/ujP0qFJXfw3cnuWM/images/uuid-82c21265-35d2-681b-adfd-9c187826fc1f.png?fit=max&auto=format&n=ujP0qFJXfw3cnuWM&q=85&s=0e08b67fadf8bc171a148042c78ce6cb" width="1078" height="407" data-path="images/uuid-82c21265-35d2-681b-adfd-9c187826fc1f.png" />
   </Frame>

## Running an Advanced Search

If needed, you can run an advanced search.

1. Click **Advanced search**.
2. Select an integration type, such as **Adidas**or **Classic**.
3. Fill out the required **Customer**or **Payment Attempts** fields and click **Search**.

If you need to issue a refund, see [Issuing a Refund](/payments--shopify-payments-#issuing-a-refund-464603).

## Issuing a Refund

You can issue a refund on a Shopify payment if needed.

1. Run a quick or advanced search.
2. Select a checkout row.
3. Click **Refund**.
4. When the **Confirm Refund** message is displayed, click **Ok**.The **Refund Request Status** screen is displayed.
5. (Optional) Click **Export** and select **Download as CSV** or **Print**.