> ## Documentation Index
> Fetch the complete documentation index at: https://pro-docs.bglobale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Workflow (Order Statuses)

When a customer places an order, it is created in the Global-e system.

The following diagram illustrates the standard order workflow:

<Frame>
  <img src="https://mintcdn.com/globale-pro/9HlUmFRUSCFTWThI/images/uuid-b4099fba-eb30-b342-d55e-4e120c54198a.svg?fit=max&auto=format&n=9HlUmFRUSCFTWThI&q=85&s=5368566be71b803306f35a00ecc57402" width="475" height="445" data-path="images/uuid-b4099fba-eb30-b342-d55e-4e120c54198a.svg" />
</Frame>

This workflow correlates with the following statuses:

<Frame>
  <img src="https://mintcdn.com/globale-pro/XEWVV0QvTmDap1kq/images/uuid-0cbd1687-f56a-c82f-5dec-5496490c8257.svg?fit=max&auto=format&n=XEWVV0QvTmDap1kq&q=85&s=12487bf34e896e6b0211829070f4f763" width="710" height="266" data-path="images/uuid-0cbd1687-f56a-c82f-5dec-5496490c8257.svg" />
</Frame>

**Standard Order Workflow**

* **Fraud Check Challenge** – Orders with this status are under manual review by the Global‑e Fraud team and should not be fulfilled yet.
* **Pending Payment** – Orders with this status are being processed by the relevant Payment Service Provider (PSP), but have not been approved yet and should not be fulfilled yet.
* **Received by Global‑e** – Global-e received the order, meaning that the payment was approved and fraud was cleared. The merchant can fulfil orders with this status.
* **Shipped fully by Merchant**  / **Shipped partially by Merchant** – A dedicated status for orders that are consolidated through a Global-e hub showing that the Merchant has fully or partially shipped the order to Global-e.
* **Received in Hub** – The Merchant has processed the order and it is awaiting pickup by the relevant shipper or dispatch to the Global‑e Hub.
* **Dispatched to Customer** / **Part dispatched and payment received** – The order has been dispatched or partially dispatched to the customer.

  <Note>
    This is the last status for orders that were shipped via an untracked shipping service.
  </Note>
* **Delivered to Customer** – The order has been delivered to the customer.

  <Note>
    Only orders shipped via tracked shipping service have this status.
  </Note>

**Cancellation Statuses**

* **Cancelled by Customer** – The order was cancelled at the customer's request before dispatch.
* **Cancelled by Global‑e** – The order was cancelled at Global‑e's request before dispatch.
* **Cancelled by Merchant** – The order was cancelled at the merchant's request before dispatch.

**Exception Statuses**

* **On Hold by Global‑e** – Global‑e may occasionally put orders on hold for issues our services detect. Our Ops and Tech teams actively monitor and promptly resolve these situations as needed.
* **On Hold by Hub** – The Global‑e Hub may occasionally put orders on hold, such as when parcels arrive damaged. In these instances, Global‑e Ops contacts the merchant for further guidance.
* **Returned by Shipper** – The shipper returned the order due to a failed delivery.
* **Failed Transfer to Shipping** – A temporary status for when Global-e fails to generate shipping documents from the shipper.
* **Lost by Shipper** – The shipper lost the order.

**Store Collection Statuses**

* **Delivered to Store** – The store received the order.
* **Returned to Store** – The customer has returned the order to the store.
* **Uncollected** – The customer has not collected the order from the store.