> ## Documentation Index
> Fetch the complete documentation index at: https://pro-docs.bglobale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Orders

## Overview

This section guides you through the implementation of the Global-e order fulfilment process using the Global-e Merchant Portal. Follow step-by-step procedures for a straightforward and clear understanding of the entire order processing flow.

**Discover:**

* [Fulfilment Overview](/overview)
* [The Order Workflow and order statuses.](/order-workflow--order-statuses-)
* [Process Orders](/process-orders)

**Merchant Portal**

This section includes screen descriptions related to Order management and their corresponding procedures.

* [View and find orders](/view-orders)
* [Amend orders](/managing-orders#UUID-17a129ad-6d59-f776-d86b-c237f036817a_N1730993986492)
* [Cancel an order](/managing-orders#UUID-17a129ad-6d59-f776-d86b-c237f036817a_N1731272597426)
* [Edit Shipping Details](/managing-orders#UUID-bfc372fe-ba43-6316-87bd-6e0c1ea40c88_N1749553690234)
* [Perform Replacements](/replacements)
* [Perform Returns](/returns-428761): Guide a shopper to return a shipped item or perform the return on their behalf.
* [Perform Refunds](/refunds-39855): Refund a customer or change the shipping address upon the customer's request

See also:

[Q\&A Orders](/q-a-orders)

[Order Details Screen and Procedures](/managing-orders#managing-order-details)

Tracking orders: [Tracking Portal](/tracking-portal)

Returning Orders via the [Returns Portal](/returns-portal)