> ## Documentation Index
> Fetch the complete documentation index at: https://pro-docs.bglobale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Issuing a Refund

**To refund an order:**

1. From the Global‑e Merchant Admin, go to **Orders**\*\*> View Orders\*\*.
2. Find the relevant order (enter the order information and click **Find and View**) and open it.
3. Make sure the order is in Dispatched Status.
4. On the Order Details screen, click the **Refunds** tab.

   <Frame>
     <img src="https://mintcdn.com/globale-pro/XlQTHMO1JRS1wjIN/images/uuid-c7da389c-d732-f1db-e688-4fd7f0b67b0c.png?fit=max&auto=format&n=XlQTHMO1JRS1wjIN&q=85&s=986605ae24d3b349a7f03288ea9ff543" width="1091" height="586" data-path="images/uuid-c7da389c-d732-f1db-e688-4fd7f0b67b0c.png" />
   </Frame>
5. Click **Add Refund**.

   The Refunds screen opens.

   <Frame>
     <img src="https://mintcdn.com/globale-pro/ujP0qFJXfw3cnuWM/images/uuid-86384b15-ea18-b83c-5b1e-9e4f97359e9b.png?fit=max&auto=format&n=ujP0qFJXfw3cnuWM&q=85&s=75768090877dcd34e55cf6fc89b07c28" width="1068" height="1686" data-path="images/uuid-86384b15-ea18-b83c-5b1e-9e4f97359e9b.png" />
   </Frame>

   The following information is displayed:

   | Field                      | Description                                                                                                                                       |
   | -------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------- |
   | Order Total                | The total amount that the customer paid for the order                                                                                             |
   | Paid Total                 | TBD                                                                                                                                               |
   | Loyalty Points Total       | TBD                                                                                                                                               |
   | Available amount to refund | The amount that can be refunded. If previous refunds were performed for that order, the amount to be refunded will be lower than the order total. |
   | Total Shipping Price       | The total shipping price paid by the customer                                                                                                     |
   | Duties & Taxes             | The duties paid by the customer                                                                                                                   |
   | CCF                        | The customs clearance fees paid by the customer                                                                                                   |
6. Select the type of refund: Full Refund or Partial Refund.
7. Click **Approve Refund**.